Return & Exchange Policy

At LE LABEL BONDI, we want you to feel confident in every purchase. If your order isn’t quite right, our Return & Exchange Policy explains the process and requirements for returning or exchanging an eligible item.

Eligibility

Items may be eligible for a return or exchange provided they meet the following conditions:

  • The item is unworn and in its original condition.
  • The item has not been washed, altered, damaged, or otherwise used.
  • All original tags and packaging are intact.
  • The item is returned within the applicable return period.
  • The item is not marked as final sale or otherwise excluded from returns.

Items that do not meet these conditions may not be accepted.

Exchanges

If you would like to exchange an eligible item for another size or available option, please contact our customer care team and follow the exchange instructions provided.

Exchanges are subject to product availability. If your requested item is unavailable, you may be offered an alternative option in accordance with our return policy.

Change of Mind

If you have changed your mind about a purchase, you may return an eligible item in accordance with the conditions and timeframe outlined in this policy.

The original item must be returned in its original, saleable condition.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact our customer care team as soon as possible.

Please provide your order details and, where appropriate, clear photographs of the issue so we can assess the situation and provide the appropriate resolution.

Sharing Your Information

We may share your information with trusted service providers who help us operate our business, including payment processors, shipping providers, technology providers, analytics services, and customer support platforms.

We only share information where reasonably necessary to provide our services, fulfil your orders, protect our business, or comply with legal obligations.

Sale & Final Sale Items

Items purchased during promotional periods or marked as Final Sale may have different return or exchange conditions.

Please check the product or promotion details before completing your purchase.

How to Start a Return

To request a return or exchange, please contact LE LABEL BONDI through our customer care or contact page.

Include your order number and the details of the item you wish to return or exchange. Our team will provide you with the relevant instructions.

Please do not send an item back without following the return process, as this may delay your request.

Return Shipping

Unless otherwise stated, return shipping arrangements and any applicable costs are subject to the circumstances of the return and our applicable return conditions.

For faulty or incorrect items, please contact our customer care team before returning the product so we can assist you with the appropriate next steps.

Refunds

Once your returned item has been received and inspected, we will assess whether it meets our return requirements.

Approved refunds will be processed using the original payment method, subject to applicable processing times.

Please note that the time for the refund to appear in your account may vary depending on your payment provider or financial institution.

Processing Time

Returns and exchanges are processed after the returned item has been received and inspected by our team.

We appreciate your patience while we complete the assessment and process your request.

Contact Us

If you have any questions about returns or exchanges, please contact LE LABEL BONDI through our website's contact page.

Our customer care team will be happy to assist you with your request.

Last Updated: August 2026